| Title |
The theory and practice of change management / John Hayes. |
|
| Imprint |
Basingstoke, Hampshire : Palgrave Macmillan, 2018 |
|
| Female Library
|
HD58.8 .H39 2018 |
Available |
| Male Library
|
HD58.8 .H39 2018 |
Available |
| Edition |
Fifth edition |
| Description |
xxxii, 529 pages : color illustrations ; 26 cm. |
| Bibliography |
Includes bibliographical references and indexes. |
| Contents |
Machine generated contents note: pt. I Managing change: a process perspective -- 1.Process models of change -- 2.Leading change: a process perspective -- pt. II Recognizing the need for change and starting the change process -- 3.Patterns of change -- 4.Recognizing a need or opportunity for change -- 5.Starting the change -- 6.Building change relationships -- pt. III Diagnosing what needs to be changed -- 7.Diagnosis -- 8.Gathering and interpreting information -- pt. IV Leading and managing the people issues -- 9.The role of leadership in change management -- 10.Power, politics and stakeholder management -- 11.Responsible change management: an ethical approach -- 12.Managing context to promote ethical practice -- 13.Communicating change -- 14.Motivating others to change -- 15.Supporting others through change -- pt. V Planning and preparing for change -- 16.Shaping implementation strategies -- 17.Developing a change plan -- 18.Types of intervention -- 19.Action research -- 20.Appreciative inquiry -- 21.Training and development -- 22.High performance management -- 23.Business process re-engineering -- 24.Lean -- 25.Culture profiling -- 26.Value innovation -- 27.Selecting interventions -- pt. VI Implementing change and reviewing progress -- 28.Implementing change -- 29.Reviewing and keeping the change on track -- pt. VII Sustaining change -- 30.Making change stick -- 31.Spreading change -- pt. VIII Learning -- 32.Change managers learning from their own experience -- 33.Facilitating collective learning -- 34.Pulling it all together: a concluding case study. |
| Subject |
Organizational change
|
|
Organizational effectiveness
|
| ISBN |
9781352001235 |
|
