The law of consumer redress in an evolving digital market : upgrading from alternative to online dispute resolution / Pablo Cortes.
Imprint
Cambridge, United Kingdom ; New York, NY, USA : Cambridge University Press, 2018.
Copies
Location
Call No.
Status
Male Library
K2400.C674 2018
Available
Description
xiii, 313 p. ; 24 cm.
Bibliography
Includes bibliographical references (p. 282-308) and index.
Contents
Machine generated contents note: Introduction; 1. Consumer redress - from public enforcement to alternative dispute resolution; 2. Upgrading from alternative to online dispute resolution; 3. Judicial redress for consumer disputes - the need for collaboration between courts and extrajudicial scheme; 4. Out of court consumer redress - the Europeanlaw on ADR and the re-design of the ODR platform; 5. Consumer ADR in three radically different jurisdictions - Italy, Spain and the UK; 6. Pursuing global consensus on consumer redress - the UNCITRAL technical notes for online dispute resolution; 7. Voluntariness as the Achilles' heel of ADR - the case for incentives and mandatory redress schemes; 8. Dispute system design features of effective consumer redress models; Conclusion.
