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Title Delivering excellent service quality in aviation : a practical guide for internal and external service providers / Mario Kossmann.

Imprint

London ; New York : Routledge, 2006

Location	Call No.	Status
Female Library	TL671.28 .K67 2006	Available
Male Library	TL671.28 .K67 2006	Available

Description	xvi, 192 p. : ill. ; 24 cm.
Bibliography	Includes bibliographical references (p. [187]-188) and index.
Subject	Airplanes -- Design and construction
	Aircraft industry -- Customer services -- Quality control
	Airlines -- Customer services -- Quality control
	Airports -- Management -- Quality control
ISBN	9781138262560