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Book Cover
Book
Author Smith, Shaun

Title Managing the customer experience : turning customers into advocates / Shaun Smith, Joe Wheeler.

Imprint London : Financial Times, Prentice Hall , 24 cm

Copies

Location Call No. Status
 Female Library  HF5415.5 S65 2002    Available
Note Includes index.
Subject Customer relations
Relationship marketing
Customer loyalty
Added Author Wheeler, Joe jt. Author
ISBN 0273661957
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