Title |
Service intelligence : improving your bottom line with the power of IT service management / Sharon Taylor. |
|
Imprint |
Upper Saddle River, NJ : Prentice Hall, 2012 |
|
Female Library
|
HD9696.67.A2 T39 2012 |
Available |
Male Library
|
HD9696.67.A2 T39 2012 |
Available |
Description |
xi, 184 p. : ill. ; 24 cm. |
Bibliography |
Includes bibliographical references and index. |
Contents |
ITSM 101: from data to wisdom -- ITSM: the business asset -- The service -- The IT service provider -- The negotiation -- The service agreement -- The partnership in action -- Service performance in action -- The bottom line. |
Subject |
Computer service industry -- Management
|
|
Information technology -- Management
|
ISBN |
9780132692076 |
|
0132692074 |
|