My Library

Resources

Author

Title Service intelligence : improving your bottom line with the power of IT service management / Sharon Taylor.

Imprint

Upper Saddle River, NJ : Prentice Hall, 2012

Location	Call No.	Status
Female Library	HD9696.67.A2 T39 2012	Available
Male Library	HD9696.67.A2 T39 2012	Available

Description	xi, 184 p. : ill. ; 24 cm.
Bibliography	Includes bibliographical references and index.
Contents	ITSM 101: from data to wisdom -- ITSM: the business asset -- The service -- The IT service provider -- The negotiation -- The service agreement -- The partnership in action -- Service performance in action -- The bottom line.
Subject	Computer service industry -- Management
	Information technology -- Management
ISBN	9780132692076
	0132692074