My Library

Service management : operations, strategy, and information technology

Fitzsimmons, James A
Boston, Mass. : McGraw-Hill/Irwin, 2004 2004

Service Management Systems : ( how to creat competitive advantages through integrated work management , materials management, facilities management, and cost management systems

Vondle, David P
New York : McGraw-Hill Publishing Company , 1989 1989

Services management : an integrated approach

Harlow, England : Prentice Hall / Pearson Education , 2003 2003

Total global strategy II : updated for the internet and service era

Yip, George S
Upper Saddle River, NJ. : Prentice Hall , 2003 2003