| Edition |
4th ed. |
| Description |
xxxvi,653 p.: ill. ; 24 cm. |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Frequently asked questions -- What is business process management? -- How can we demystify business process management? -- Who should be involved in bpm and what are the critical success factors? -- When should you do BPM : what are the main drivers and triggers? -- How should we start BPM : bottom-up or top-down? -- Why is it important to improve business processes before automating them? -- What are the technology components of BPM? -- Should we be customer-centric? -- Why determining BPM foundations is a critical first step? -- Why do you need a structured approach to implementing BPM? -- BPM : how do you do it? -- 7FE framework overview -- Guidelines on how to use the 7FE framework -- Foundations phase -- Enablement phase -- Launch pad phase -- Understand phase -- Innovate phase -- People phase -- Develop phase -- Implement phase -- Realize value phase -- Sustainable performance phase -- Essential introduction -- Project management -- People change management -- Leadership -- Embedding bpm in the organization -- Introduction -- Case studies -- BPM maturity -- Business process management maturity : what's in a name? -- Appendices -- Appendix A: 7FE framework summary -- Appendix B: 7 FE framework quality assurance checklist -- Glossary -- References and bibliography -- Index. |
| Subject |
Workflow -- Management
|
|
Reengineering (Management)
|
|
Business planning
|
|
Industrial management
|
| ISBN |
9781138738409 |
|
9781138738386 (hardback : alk. paper) |
|
9781315184760 |
|
