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Book Cover
Book

Title Services management : an integrated approach / Edited by Bart Van Looy , Paul Gemmel , Roland Van Dierdonck.

Imprint Harlow, England : Prentice Hall / Pearson Education , 2003

Copies

Location Call No. Status
 Female Library  HD9980.5 S47 2003    Available
 Male Library  HD9980.5 S47 2003    Available
Edition 2nd ed
Description xxvi, 529 p. : ill. ; 24 cm.
Note Includes index, p.: 519-529.
Bibliography Includes bibliographical references.
Subject Service industries -- management
Efficiency, Industrial
Added Author Looy, Bart Van J. Editor
Gemmel, Paul J. Editor
Dierdonck, Roland Van J. Editor
ISBN 027367353X
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