My Library

LEADER 00000cam a2200277 a 4500 
001    u15649 
001    15870 
003    SIRSI 
005    20080403113900.0 
008    070104s2003    uk a00000bi000001100eng0d 
020    027367353X 
049    AINB FUJA JURF 
050  0 HD9980.5|bS47 2003 
245 00 Services management :|ban integrated approach /|cEdited by
       Bart Van Looy , Paul Gemmel , Roland Van Dierdonck. 
250    2nd ed 
260    Harlow, England :|bPrentice Hall / Pearson Education ,
       |c2003 
300    xxvi, 529 p. :|bill. ;|c24 cm. 
500    Includes index, p.: 519-529. 
504    Includes bibliographical references. 
650  0 Service industries|xmanagement 
650  0 Efficiency, Industrial 
700 1  Looy, Bart Van|eJ. Editor 
700 1  Gemmel, Paul|eJ. Editor 
700 0  Dierdonck, Roland Van|eJ. Editor