My Library

LEADER 00000nam a2200253 a 4500 
001    u15655 
001    15876 
003    SIRSI 
005    20040113021200.0 
008    100104s2001    cn 00000000b00001100eng0d 
020    0070860815 
049    |bFUJA JURF 
050  0 HF5415.5|bM24 2001 
100 10 McKenzie, Ray.,|d1946- 
245 14 The Relationship-based enterprise :|bpowering business 
       success through customer relationship management /|cRay 
       McKenzie. 
246 02 DMR Consulting.Center for strategic leadership 
260 0  Toronto :|bMcGraw-Hill Ryerson ,|c2001 
300    xiv,368 p.;|c24 cm. 
504    Includes bibliographical references and index. 
650  0 Customer relations